Excellent opportunity for an ambitious individual looking to inspire people and businesses to work safely and sustainably.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based at our head office in Plymouth.The role involves:As a Customer Service and Growth Lead you will be driven by a passion for acquiring new clients and maximising revenue from existing ones. Using your sales expertise, you will generate new business, lead strategic sales campaigns and capitalise on every business development opportunity.Leadership:<ul><li>Lead and manage a team of business development professionals</li><li>Design and plan business development activities to achieve company growth objectives</li><li>Develop and implement strategies to identify and secure new business opportunities</li><li>Collaborate with internal teams to align business development efforts with overall company goals</li><li>Monitor market trends and competitor activities to identify potential opportunities and threats</li><li>Prepare and present regular reports on business development activities and outcomes to senior management</li><li>Conduct regular 1-2-1 meetings with team members, and provide coaching and feedback</li></ul>Sales:<ul><li>Directly engage with clients to understand their needs and provide tailored solutions</li><li>Identify opportunities for growth within your portfolio</li><li>Participate and lead sales drives identified by the marketing and leadership team</li><li>Achieve sales targets</li><li>Up- and cross-sell across our full range of services</li><li>Communicate effectively and efficiently with your colleagues</li></ul>Administration:<ul><li>Process training and consultancy bookings on our internal booking system</li><li>Generate complex service proposals, consulting with internal experts as and when required</li><li>Provide training reports for clients</li><li>Provide training matrix for clients</li><li>Monitor and follow GDPR requirements regarding record keeping and confidentiality</li></ul>We are looking for someone who:<ul><li>Proven experience in leading a sales and customer service team</li><li>The confidence to work professionally with senior decision makers, establishing a level of trust from the start</li><li>The ability to self-manage a demanding workload whilst remaining focused on the task in hand</li><li>The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members</li><li>Proven experience in an administration role, competent in MS Word, Excel and Outlook</li><li>Excellent communication skills - both written and verbal - and attention to detail</li><li>General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement</li></ul>To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to&nbsp;laura.haylock@ssg.co.uk.

Ignite growth, lead a dynamic team, and help businesses thrive safely and sustainably!

Customer Service and Growth Lead 

Excellent opportunity for an ambitious individual looking to inspire people and businesses to work safely and sustainably.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based at our head office in Plymouth.The role involves:As a Customer Service and Sales Advisor, you are the primary point of contact for first time and infrequent customers, taking bookings and developing relationships. Every customer counts and you will utilise your outstanding sales and customer service skills to maximise opportunities and ensure every booking is processed with care and attention.Customer Service:<ul><li>Deliver friendly, professional and consistent customer service in line with SSG’s values</li><li>Ask thoughtful and relevant questions to fully understand each customer’s needs</li><li>Proactively anticipate customer expectations and stive to exceed them with expert advice</li><li>Maintain strong, up-to-date knowledge of all SSG products and services</li><li>Confidently up-sell and cross-sell across the full range of services where appropriate</li><li>Collaborate effectively with colleagues in both the technical and customer service teams</li><li>Handle complaints professionally, aiming to resolve issues positively and turn them into opportunities</li><li>Maintain regular contact with a portfolio of existing clients via phone and email to build long-term relationships</li></ul>Sales:<ul><li>Proactively maximise every inbound and outbound call as an opportunity to generate value and drive sales</li><li>Consistently meet and aim to exceed individual and team call performance targets</li><li>Actively engage with sales campaigns and initiatives developed by the marketing and leadership teams</li><li>Collaborate closely with all team members to deliver a seamless customer experience and support business growth</li></ul>We are looking for someone who:<ul><li>Has a strong desire to work collaboratively in a high-performing team with a growth mindset</li><li>Has excellent administrative and IT skills, with attention to detail</li><li>Is a confident, clear communicator with a positive and proactive attitude</li><li>Has the ability to manage a busy workload independently while delivering exceptional customer</li><li>Has a keen eye for identifying opportunities to enhance the client experience and improve service delivery</li></ul>To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to&nbsp;laura.haylock@ssg.co.uk.

Deliver standout service, build lasting relationships, and help businesses work smarter, safer, and more sustainably!

Customer Service and Sales Advisor

Excellent opportunity for an ambitious health and safety professional, looking to inspire people and businesses to work safely and sustainably.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based out of our head office in Plymouth and will require some travel throughout the South West and potentially nationwide, balanced with a degree of home/flexible working.The role involves:<ul><li>Delivering training across a broad range of industry accredited awarding bodies (IOSH, IEMA, NEBOSH, PASMA), as well as SSG certified courses</li><li>Visiting client premises and work sites - undertaking reviews, work site inspections and incident investigations, and identifying appropriate, proportionate remedial actions</li><li>Supporting development of HSE policies and associated documentation, including risk assessments</li><li>Undertaking gap analyses - reviewing existing health and safety processes, risk assessments, supporting documentation and competence levels and identifying / reporting on areas where improvements in HSE management systems are required, including training needs</li></ul>We are looking for someone who:<ul><li>Has membership of IOSH</li><li>Has a broad range of industry experience</li><li>Has the ability to provide practical health and safety solutions to our clients across a range of sectors</li><li>Enjoys inspiring clients and delivering both training and consultancy services</li><li>Has excellent communication skills, both written and verbal</li><li>Is highly motivated to provide a superior customer service experience</li><li>Sets and attains high personal and professional standards&nbsp;</li><li>Is competent at delivering both face-to-face and online training</li></ul>Additionally beneficial but non-essential experience in:<ul><li>ISO 9001, 14001, 45001</li><li>Environmental management</li></ul>To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to&nbsp;manuela.grossmann@ssg.co.uk.

We have an amazing opportunity available for a Senior Health and Safety Trainer / Consultant.

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